1. Who We Are

Cortez Self Storage ("we," "our," or "us") operates the self storage facility at 16339 Cortez Blvd, Brooksville, FL 34601, and the website at cortezselfstorage.net. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit our website or use our services.

2. Information We Collect

Information you provide directly: When you rent a storage unit, contact us, or create an account, we collect your name, email address, phone number, mailing address, and payment information.

Information collected automatically: When you visit our website, we may collect information such as your IP address, browser type, pages visited, and referring website through standard web server logs and analytics tools.

Access log data: Our facility records gate entry and exit times associated with your personal access code for security purposes.

3. How We Use Your Information

We use the information we collect to:

Process your rental agreement and manage your account
Process payments and send billing notifications
Provide gate access and manage facility security
Respond to your questions and requests
Send service-related communications (lease updates, payment confirmations)
Improve our website and services
Comply with legal obligations

4. Payment Information

Payment processing is handled by our third-party rental management platform. We do not store full credit card numbers on our servers. Payment data is transmitted and stored using industry-standard encryption (SSL/TLS).

5. Information Sharing

We do not sell your personal information. We may share your information with:

Service providers: Our rental management software, payment processor, and other vendors who help us operate our business.
Legal requirements: When required by law, court order, or other legal process.
Safety: When we believe disclosure is necessary to protect the rights, safety, or property of Cortez Self Storage, our customers, or others.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyze how visitors use our site. You can control cookie settings through your browser preferences. Standard web analytics may be used to understand traffic patterns and improve our website.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. No internet transmission is 100% secure, but we take appropriate steps to protect the information we hold.

8. Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the information below. We will respond to reasonable requests in accordance with applicable law.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Cortez Self Storage
16339 Cortez Blvd
Brooksville, FL 34601
(352) 799-0922
[email protected]